Policy Statement for all Online Classes

 

Welcome to CREARTH & ArtsEd online classes! You are an important part of our diverse community and network. Take some time and review the Policy Statement for all online classes. Familiarize yourself with our policies. Should you have any questions or issues of any kind, please feel free to contact us using the message box below.

 

CREARTH Online Classes

Offers online courses with topics of special interest for counselors, therapists, mental health and healthcare professionals.

 

ArtsEd Online

Offers online courses with topics of special interest for teachers and school/education professionals.

 

Certificates of Completion

Provided for all of our online classes. Please read below for detailed information about Certificates of Completion.

 

Learn about your instructor

 

Policy Statement:

 

Non-Discrimination

Creative Arts Therapy & Integrative Care does not discriminate on the basis of race, religion, color, national origin, marital/civil union status, age, gender, gender identity, sexual orientation, veteran or uniformed service status, disability, or other legally protected classification in any of its policies, procedures, or services.

 

Participants with Disabilities

Individuals who have documented disabilities may request reasonable accommodations for their courses. Please contact Creative Arts Therapy & Integrative Care. Any participant who feels he or she may need an accommodation based on a documented disability can contact Creative Arts Therapy & Integrative Care and request accommodations.

 

All formal requests for reasonable accommodations (such as time extensions for exams) due to disability, and supporting documentation, must be submitted by the participant, in writing, and received by Creative Arts Therapy & Integrative Care no later than one week prior to the start date of any class into which they enroll.

 

Certificate of Completion

Creative Arts Therapy & Integrative Care offers Certificates of Completion for all online classes. Certificates of Completion will be sent out after the Creative Arts Therapy & Integrative Care review to make sure all the course requirements have been successfully met.

 

Extenuating Circumstances Class Extension

Class extensions may be granted for participants whose studies have been disrupted by unexpected circumstances or by the impact of a documented disability. Any individual who encounters an unforeseen serious personal, medical, psychological, or family problem that makes completion of the work of a class difficult or impossible to do during the allotted time may apply in writing for an extenuating circumstances extension. The extension must be requested before the last day of a disrupted class. Extenuating circumstances extensions, once approved, begin on the first day after the last scheduled day of the class.

 

Payment Policy
  • Classes are paid for in advance at the time of enrollment/registration
  • All payments are through PayPal
  • All amounts are US dollars
  • Prices and fees are subject to change without notice

 

Refund Policy

Refunds for CREARTH and Arts in Education online classes are made through PayPal within 30 days: (1) after a request for a refund has been received by CREARTH and/or ArtsEd; and (2) the payment has been verified as having processed successfully; and then (3) according to the following schedule:

  • 100% refund when request for refund is submitted prior to the start date of a class
  • 75% refund when request for refund is submitted within the first 2 calendar days of a class*
  • 50% refund when request for refund is submitted on the 3rd calendar day of a class*
  • There are no refunds after the 3rd calendar day of any class

 

Contact us regarding any extenuating circumstances that you might be experiencing if it is after the 3rd calendar day* of a 30 contact hour class to be considered for a course credit or partial refund. This is for students who are enrolled in a 30 contact hour class only. All determinations are made on an individual basis.

 

Contact us regarding any extenuating circumstances that you might be experiencing if it is after the 3rd calendar day* of a 6 contact hour class or 3 contact hour class if you would like to be considered for a course credit. All determinations are made on an individual basis.

 

*The start date for a class, when calculating calendar days, is to be counted as day 1.

 

Participant Rights

Creative Arts Therapy & Integrative Care’s fundamental responsibility to individuals who are taking their online classes is to provide the participant with the best possible resources for a successful academic experience in a progressive educational context. If a participant believes they are being disserved rather than served, they have the right and responsibility to make this concern known to Creative Arts Therapy & Integrative Care to resolve the issue.

Other participant rights include:

  • Appropriate and necessary access to Creative Arts Therapy & Integrative Care instructors and administrators;
  • Individual consideration of concerns and problems, including financial;
  • The right to appeal decisions or grieve actions adversely affecting the participant;
  • Privacy rights as established by FERPA;
  • Rights established by various applicable federal and state civil rights lawsuits

 

Resolution of Participant Learning Difficulties

Resolution of participant learning difficulties should first be initiated by the participant and negotiated with the course instructor. The participant should assume responsibility with the course instructor in initiating and negotiating a resolution of the learning difficulty.

If the participant feels that resolution of the learning difficulty appears improbable, then the participant should contact Creative Arts Therapy & Integrative Care. It is suggested that after a conference with the Creative Arts Therapy & Integrative Care administrator, a meeting of participant, course instructor, and Creative Arts Therapy & Integrative Care administrator take place for a speedy resolution of the learning difficulty.

It is the intention of these guidelines that most participant learning difficulties can be resolved at the course instructor level. However, if a participant feels that the resolution of a learning difficulty is unsatisfactory, the participant should then consult with the Creative Arts Therapy & Integrative Care administrator at admin@crearthcare.com

If the situation results in the participant not completing a class or classes, the Creative Arts Therapy & Integrative Care administrator will refer the matter to an academic review committee. The academic review committee will: review identified learning difficulty that cannot be resolved through other specified channels with parties involved, and recommend a course of action to the Creative Arts Therapy & Integrative Care administrator resulting from committee deliberations with the participant.

 

Grounds for Filing a Grievance

A participant may appeal a non-academic decision or action under the following conditions:

  1. If the participant affected by the decision believes and can document that the decision was made by a substantial departure from Creative Arts Therapy & Integrative Care’s articulated policy or procedure;
  2. If the participant believes and can document that the decision was made based on their race, religion, color, national origin, marital/ civil union status, age, gender, gender identity or expression, sexual orientation, disability, or other legally protected class;
  3. If the participant believes and can document that the decision was made by unreasonable application of standards significantly different from the application of those for other similarly situated participants.

 

Where to Direct a Grievance

A grievance begins at the next level of authority from that of the person or group making the contested decision/action:

  • Instructor decisions/actions are grieved to their direct supervisor, the Program Director
  • Section 504/Americans with Disabilities Act compliance complaints are grieved to the Creative Arts Therapy & Integrative Care Director
  • Senior administrative officials are grieved to the Executive Director

If the person named above is unavailable or unable to review an appeal, their supervisor will designate an alternate reviewer. If a participant needs assistance in directing an appeal, they should contact Creative Arts Therapy & Integrative Care at admin@crearthcare.com

 

Grievance Letter

A grievance must be presented in writing and include the following

  1. A description of the decision or action that is being grieved and the circumstances involved;
  2. A detailed rationale of how the decision or action fits within the stated grounds for a grievance;
  3. Available evidence in support of the grievance; and
  4. The participant’s suggested resolution to the grievance.

 

Grievance Timeline

Grievances must be submitted within ten (10) business days of the decision or action being appealed. The grievance will be responded to within ten (10) business days. In order to carefully consider an appeal, additional materials may be requested of all parties involved including the participant. Timely submission of supporting materials expedites the review process. If additional time is necessary to respond appropriately, the review period will be extended by a reasonable period of time appropriate to the circumstances. The participant will be notified of the additional time.

 

Grievance Decisions

The decision of the person responding to the appeal is final.

If a participant believes that the appeals process deviated substantially from what is outlined above, the participant may bring a procedural grievance to the Executive Director. This is a grievance of process, not the final decision, and the participant may not raise issues related to the substance of the previous decisions. The participant must make this grievance in writing to the Executive Director within ten (10) business days of the grievance decision. The Executive Director (or designee) will respond to the participant withing ten (10) business days of receiving the complaint about the appeals procedure. The Executive Director’s decision on such a procedural complaint is final.

No Retaliation: any person who invokes the right to grieve or participate in these grievance procedures will not be retaliated against during or after the grievance process.

Academic Appeals: academic decisions may be appealed by following the academic appeal process as detailed above under the “Resolution of Participant Learning Difficulties” section.

 

Family Educational Rights and Privacy Act (FERPA)

Personally identifiable and/or education records will not be released without the prior written consent of the participant/student except as specified under the provisions of the Family Educational Rights and Privacy Act (FERPA). FERPA identifies specific individuals and organizations that may receive a participant’s/student’s education information or records under certain circumstances without prior written consent. Other than the circumstances specified in FERPA, no person or organization has a right to review a participant’s/student’s education information, and/or records, and/or personally identifiable information without the prior written consent of the participant/student. More FERPA information.

 

Contact Us:

Please – do not share confidential or personal information in any communication or message you may leave.

 

Creative Arts Therapy & Integrative Care responds to mail, emails, voicemail messages as quickly as possible, typically within two to three business days.

 

 

 

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